Customer Service Manager

Job summary
Customer service professionals—don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations.Join our team at Applied Industrial Technologies!In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists.
Job seniority: associate level
Responsibilities
• Managing internal service center operations to meet/exceed P&L objectives• Championing the development of leadership competencies that drive individual and team goals• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results• Hiring, training, and developing service center personnel• Assisting account managers in the identification, acquisition, and retention of customers• Managing inventory, receivables, expenses, and profit/loss accounting• Reviewing and completing monthly reports as well as overseeing petty cash balancing• Ensuring that customer relations are maintained at a high level• Utilizing key metrics to evaluate and recommend best practices for operations• Managing vendor relationships• Creating a positive, dynamic, and fun work environment
Requirements
• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter• High school diploma or GED• Solid understanding of financial and accounting concepts• Computer proficiency and the ability to quickly learn our ordering system• Industrial sales / distribution experience, preferred• Service center experience, preferred• ERP / SAP experience, a plus
Key Skills Needed
• Leadership abilities• Administrative skills• Project management skills• Mentoring abilities• Analytical skills• Problem-solving skills• Verbal and written communication skills• Interpersonal skills• Negotiation skills