Customer Service Agents- Level 1 and Level 2General Position Description/ResponsibilitiesUnder the supervision of the Customer Service Manager, Level 1 and Level 2, is responsible for processing inbound and outbound calls to the point of resolution, including Customer Service assistance, inquiries, and complaints. They will provide the highest quality service while ensuring that the caller's needs are met.Member Support Representatives will focus on meeting monthly goals, in NPS, CPE, AHT, and More!Responsibilities and DutiesLevel ISupport Level I (Light Duty).When needed White Glove and Member Call back outbound calls.Level II* Support Level I (Light Duty) and Level II (Medium and Heavy Duty).All Level I and Level llProvide roadside assistance to customers.All duties listed above.Troubleshooting and resolving problems encountered by customers.Keep current on all benefits/training information.Keep current all company and department policies and procedures.Maintaining or exceeding minimum requirements of the MSR Standards of Measurements.Adhere to all company and department policies.Log into Network and e-mail and adhere to equipment policies.Maintain acceptable levels of performance to include but not limited to attendance, adherence, fulfillment, and all other productivity and efficiency targets and objectives.Support safety and ergonomic standards.Acknowledging employee's birthdays and anniversaries.Support your fellow Teammates.Adhere to our Core Values.Other duties as assigned.Work Location and ScheduleLocation: IN HOUSE ONLY. In Lake Havasu City, AZTypical work week: 40 + hrs., including at least 1 weekend day.Job Type: Full-TimeStarting Wages: $16.00RequirementsMinimum 6-months of Call Center Support Experience.Excellent Customer Service skills.Good Verbal/ Written communication skills.Good analytical and problem-solving skills.Computer/Keyboard experience and Internet Knowledge.Ability to function in a team environment.Ability to think outside of the box.Mapping with Bing and Google maps and searching skills.Ability to work varied shifts and varied days off as needed.Bilingual- English, French, or Spanish is desirable but not required.Education* High School Diploma or Equivalent.BenefitsMedical, dental, vision, disability, FSAs, and life insurancePaid Time Off and paid holidays* 401KPet Insurance5-day work weekEmployee Assistance ProgramTraining and Development ProgramsLegal CoverageIdentity Theft ProtectionReferral ProgramAnd so much more…Our MissionTo provide an exceptional RV sales, service and ownership experience that exceeds the expectations of our customers.Our VisionTo be the greatest RV Company the world has ever seen.Our PurposeWe are a purpose-driven company. Blue Compass RV invests in our people, cares about our people, and supports our people to have fulfilling careers and lives. Blue Compass RV has passionate associates engaging with customers to help them fulfill their dreams to see America, spend time together with family and friends, meet new people, enjoy the great outdoors, and create lasting memories. That is why we exist. To create meaningful customer relationships for life.
