Customer Service Delivery Driver-Columbus

Job summary
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home.Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger s driving standards.Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
Job seniority: entry level
Responsibilities
• Provide excellent customer service while delivering orders to the customer• Act as a brand ambassador when discussing Kroger s Seamless Experience and delivery process with customers• Ensure a high degree of professionalism and personal presentation when interacting with customers• Drive a company vehicle safely and in accordance to Kroger's driving standards• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards• Control and maintain an accurate record of customer deliveries• Assist fellow drivers that may encounter difficulties while out delivering• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
Requirements
• Minimum - Excellent communication and customer service skills• Must annually pass a DOT regulated medical exam• Must be at least 21 years old• Must be able to lift up to 50 lbs. with or without reasonable accommodation• Ability to operate a delivery van and handheld tablet device• Must have a good driving record• Desired - High School Diploma or GED• Any delivery driver experience• Any customer service experience
Key Skills Needed
• Excellent communication skills• Customer service skills• Driving skills