Customer Care Representative - Remote Work

Yum Brands is seeking a motivated and reliable Customer Care Representative to join our team on a part-time basis, working remotely from your location in Houston, Texas, US. As an entry-level position, we require at least 1 year of experience in customer service or a related field.

Responsibilities:- Handle inbound and outbound customer service inquiries via phone, email, and chat- Provide exceptional customer service by addressing customers' concerns and resolving issues in a timely manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores

Requirements:- Excellent communication skills and a friendly, customer-focused attitude- Ability to multitask and prioritize tasks effectively- Strong problem-solving skills and attention to detail- Proficiency in using customer service software and tools- Experience working in a remote or virtual environment is a plus

Personality traits: We are looking for candidates who are reliable, motivated, and have a passion for helping others.

Soft skills: Having strong people management and presentation skills will be beneficial in this role.

Benefits:- Profit sharing opportunities- Remote work flexibility- Gym membership reimbursement

Working environment: At Yum Brands, we thrive in an environment that embraces and navigates change seamlessly. We value diversity and inclusivity in our team and encourage creativity and innovation.

Deadline to apply: May 22, 2024

Equal opportunity statement: Yum Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.