Customer Care Officer

Job Description:

Capital One Financial is seeking a highly motivated and reliable Customer Care Officer to join our team in San Francisco, California. As a part-time Associate Level position, the Customer Care Officer will be responsible for providing exceptional customer service to our clients, ensuring their needs are met in a timely and efficient manner. The ideal candidate will have at least 3 years of experience in customer service roles and possess a strong ability to adapt to changing circumstances.

Responsibilities:- Handle incoming customer inquiries and resolve issues in a professional and timely manner- Maintain a high level of customer satisfaction by ensuring all interactions are handled with care and attention to detail- Utilize creative problem-solving skills to address customer concerns and provide solutions- Manage time effectively to prioritize tasks and meet established service level agreements- Collaborate with other team members to streamline processes and improve overall customer experience

Requirements:- 3 years of experience in a customer service role- Reliable and adaptable personality traits- Strong time management skills- Creativity in problem-solving- Excellent communication skills- Ability to work independently and as part of a team

Benefits:- Company transportation provided- Retirement plan options available- Opportunities for travel

Working Environment:Join a company that is at the forefront of innovation and sets industry benchmarks. At Capital One Financial, you will have the opportunity to work in a dynamic and collaborative environment where your contributions will make a real impact.

Equal Opportunity Statement:Capital One Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.