Customer Care Manager

Job Description:

General Dynamics is seeking a dynamic and experienced Customer Care Manager to join our team in San Francisco, California. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer care and ensuring a positive experience for our clients.

Responsibilities:- Manage a team of customer care representatives and ensure they provide excellent service and support to customers- Develop and implement strategies to improve customer satisfaction and retention- Handle escalated customer issues and work to find solutions in a timely manner- Ensure all customer inquiries are responded to promptly and professionally- Collaborate with other departments, such as sales and marketing, to enhance the overall customer experience- Analyze customer feedback and implement changes to improve service delivery- Monitor customer care metrics and prepare regular reports for upper management

Requirements:- Bachelor's degree in Business Administration or related field- 5+ years of experience in customer service or a related field- Strong project management skills- Excellent communication and interpersonal skills- Ability to work independently and adapt to changing priorities- Experience with CRM software is a plus

Personality Traits:- Adaptable- Independent

Soft Skills:- Project management- Communication

Benefits:- Free food- Visa sponsorship- Paid Time Off (PTO)

Working Environment:At General Dynamics, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: ********

Equal Opportunity Statement:General Dynamics is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.