The Culinary / Event Assistant (CEA) contributes to the success of Appetito / Sage Harvest by engaging and serving customers at all points of their culinary event. The CEA blends a passion for cooking and entertaining to support the Event/ Culinary team in driving business results. The CEA reports to the Appetito / Sage Harvest Manager.
• Assists in planning and operations of private events
• Prepares and obtains contracts with private event customers
• Communicates customer needs to management
• Assists with shopping for ingredients, class preparation, or additional support as needed or directed by General Manager
• Provides an exceptional customer experience according to customer service standards.
• Proactively seeks out and greets customers.
• Supports an exceptional event/cooking class experience at every class by acting as an extension of the instructor or as a part of the event team. Reinforces and supports the techniques being presented in class.
• Stays informed by maintaining product knowledge, accesses available training, and seeks out additional resources when necessary.
• Works as a part of a team to achieve Appetito / Sage Harvest sales plan.
• Consistently follows all Appetito / Sage Harvest policies and standard operating procedures (SOPs).
• Shares additional services such as gift cards, cooking classes, and events with customers.
• Participates in setting up, cleaning, and preps classroom/event center for Events/Classes.
• Accurately records time worked.
• May handle and serve wine and beer and/or mix ingredients, such as liquor, soda, water
• Additional responsibilities as assigned.
Essential Functions
• Ability to communicate verbally and work cooperatively with team members and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the workplace, coaching and directing class participants.
• Ability to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.
• Ability to use hands to seize, hold, grasp, turn, or otherwise chop, whisk, slice, stir, juice, and/or demonstrate other techniques.
• Ability to work a varied schedule, including nights and weekends, as business dictates.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise and/or kitchen equipment weighing up to 35 lbs.
• Environmental conditions: working with an open flame and/or other heating units and exposure to variations in kitchen temperature.
Requirements *
•Retail sales experience (preferred).
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•Food prep and/or kitchen operations experience (preferred).
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•Valid Food Handlers and/or Food Managers Certification (preferred or able to obtain).
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•Valid Bartender license (preferred or ability to obtain immediately).
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•Must be at least 21 years old.
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•Customer service experience.
