Contact Center Officer - Remote Work

Job Description:

Caterpillar, a leading manufacturer of construction and mining equipment, is looking for a Contact Center Officer to join our team in San Diego, California. This is a full-time remote work position at the Associate Level, with a minimum requirement of 4 years of experience in a similar role.

Responsibilities:- Handle inbound and outbound calls from customers, providing excellent customer service and assistance with inquiries or issues related to Caterpillar products and services- Process orders, returns, and exchanges efficiently and accurately- Provide product information, pricing, and availability to customers- Resolve customer complaints and work to ensure customer satisfaction- Collaborate with cross-functional teams to address customer needs and escalate complex issues as necessary- Meet or exceed performance metrics related to call quality, productivity, and customer satisfaction

Requirements:- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Energetic and reliable personality traits- Negotiation skills and a strong ability to work in a team environment- Experience using customer relationship management (CRM) software and call center technology- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Employee discounts on Caterpillar products- Remote work flexibility- Dental insurance- Opportunities for professional development and advancement within the company- Committed to environmental responsibility and sustainable practices in the working environment

Deadline to apply: May 31, 2024

Equal Opportunity Statement:Caterpillar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.