Job Description:
Valero Energy is seeking a Contact Center Associate to join our team in a remote work capacity in San Jose, California. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support via phone, email, and chat channels. This position requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional and timely manner.2. Provide product information, resolve customer complaints, and address any issues or concerns to ensure customer satisfaction.3. Process orders, returns, and exchanges accurately and efficiently.4. Conduct follow-up calls and emails to ensure customer needs are met and issues are resolved.5. Conduct research on products and services to provide accurate information to customers.6. Maintain customer records and update databases with relevant information.7. Collaborate with team members and other departments to improve overall customer experience.8. Meet and exceed performance goals related to call volume, quality, and customer satisfaction.
Requirements:1. 2+ years of experience in a customer service or contact center role.2. Reliable and hardworking individual with strong interpersonal skills.3. Excellent time management and organizational skills.4. Ability to research and problem-solve effectively.5. Proficient in Microsoft Office Suite and CRM software.6. High school diploma or equivalent required; associate's degree preferred.
Benefits:- Parental leave- Relocation allowance- Free food
Working Environment:At Valero Energy, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing top-notch customer service and support, while also fostering a collaborative and inclusive work environment.
Equal Opportunity Statement:Valero Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
