Configuration Manager, Itsm

Responsibilities for this Position Location: USA VA Home Office (VAHOME)
Full Part/Time: Full time
Job Req: RQ174429 Type of Requisition:
Pipeline Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Suitability: Public Trust/Other Required:
NACLC (T3) Job Family:
Configuration Job Qualifications: Skills:
Configuration Data Management, Configuration Management (CM), Excel PowerPivot, Pivot Tables, ServiceNow Platform
Certifications: Experience:
5 + years of related experience
US Citizenship Required:
No Job Description:
Job Title: Configuration Manager
GDIT has an opportunity for a dynamic and collaborative ServiceNow Configuration Manager to join our team supporting the IT Service Management task order. This is part of an initiative for the Department of Veterans Affairs where GDIT has the primary responsibility for developing and supporting VA's ServiceNow instance. We are responsible for the people, processes, and tools required to provide a healthy, reliable, scalable, interoperable, and adoptable Service Management solution inclusive of Platform and Software Configuration, Design and Development, Testing, Integration, Modernization, Expansion, Customization, Implementation, Provisioning, Auditing, Administration, Release Management, Code Reviews and Operations & Maintenance Support services.
As a ServiceNow Configuration Manager supporting the ITSM Program, you must have experience in management configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked. Must facilitate the change Notification process used for updating product. Must ensure notification of performing organizations or project teams of change activity. Responsibilities Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes and relationships. Account for, manage, and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used, and only authorized changes are made. Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system (CMS). Maintain accurate configuration information on the historical, planned and current state of services and other CIs. Provide accurate configuration information to enable timely decisions - for example, to authorize changes and releases, or to resolve incidents and problems. The Configuration and Assets Manager is responsible for the Accountable Property and software processes. Develop and maintain IT asset management procedures and guidelines to ensure adherence to ITIL best practices. Conduct periodic audits of IT asset management system to ensure compliance with established procedures and guidelines. Automate IT asset management and configuration management processes using appropriate tools. Develop and maintain IT configuration management policies, procedures, and standards. Collaborate with IT project teams to ensure configuration management requirements are properly incorporated into project plans and schedules. Serve as a technical resource to IT staff and other departments on IT configuration management best practices and standards. Assist in resolving configuration management-related issues and incidents. Provide periodic reports on the status of the IT asset management and configuration management systems to IT management. Required Qualifications/Skills A bachelor's degree and 5 years of experience, or 13 total years of experience with no degree Supported government contracts, ideally Department of Veterans Affairs Prior experience with ServiceNow, specifically the CMDB Excel functionality, such as complex formulas, pivot tables, etc. Utilize data science skills as well, to analyze user data sets and provide recommendations PowerPoint presentations for executive leadership and customer groups Microsoft Project and SharePoint Must be able to obtain and maintain Public Trust prior to start Visa sponsorship will not be provided for this position. Job Location: Remote 100% Desired Qualifications/Skills ServiceNow certifications Experience in government contracting, especially within the Department of Veterans Affairs WHAT GDIT CAN OFFER YOU: Full-flex work week to own your priorities at work and at home. 401K with company match. Comprehensive health and wellness packages. Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from. Rest and recharge with paid vacation and holidays. Challenging work that makes a real impact on the world around you.
The likely salary range for this position is $92,331 - $154,211. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours:
40 Travel Required:
Less than 10% Telecommuting Options:
Remote Work Location:
Any Location / Remote Additional Work Locations: Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





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Job Title: Configuration Manager


GDIT has an opportunity for a dynamic and collaborative ServiceNow Configuration Manager to join our team supporting the IT Service Management task order. This is part of an initiative for the Department of Veterans Affairs where GDIT has the primary responsibility for developing and supporting VA's ServiceNow instance. We are responsible for the people, processes, and tools required to provide a healthy, reliable, scalable, interoperable, and adoptable Service Management solution inclusive of Platform and Software Configuration, Design and Development, Testing, Integration, Modernization, Expansion, Customization, Implementation, Provisioning, Auditing, Administration, Release Management, Code Reviews and Operations & Maintenance Support services.


As a ServiceNow Configuration Manager supporting the ITSM Program, you must have experience in management configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked. Must facilitate the change Notification process used for updating product. Must ensure notification of performing organizations or project teams of change activity.



Responsibilities Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes and relationships. Account for, manage, and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used, and only authorized changes are made. Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system (CMS). Maintain accurate configuration information on the historical, planned and current state of services and other CIs. Provide accurate configuration information to enable timely decisions - for example, to authorize changes and releases, or to resolve incidents and problems. The Configuration and Assets Manager is responsible for the Accountable Property and software processes. Develop and maintain IT asset management procedures and guidelines to ensure adherence to ITIL best practices. Conduct periodic audits of IT asset management system to ensure compliance with established procedures and guidelines. Automate IT asset management and configuration management processes using appropriate tools. Develop and maintain IT configuration management policies, procedures, and standards. Collaborate with IT project teams to ensure configuration management requirements are properly incorporated into project plans and schedules. Serve as a technical resource to IT staff and other departments on IT configuration management best practices and standards. Assist in resolving configuration management-related issues and incidents. Provide periodic reports on the status of the IT asset management and configuration management systems to IT management. Required Qualifications/Skills A bachelor's degree and 5 years of experience, or 13 total years of experience with no degree Supported government contracts, ideally Department of Veterans Affairs Prior experience with ServiceNow, specifically the CMDB Excel functionality, such as complex formulas, pivot tables, etc. Utilize data science skills as well, to analyze user data sets and provide recommendations PowerPoint presentations for executive leadership and customer groups Microsoft Project and SharePoint Must be able to obtain and maintain Public Trust prior to start Visa sponsorship will not be provided for this position. Job Location: Remote 100% Desired Qualifications/Skills ServiceNow certifications Experience in government contracting, especially within the Department of Veterans Affairs WHAT GDIT CAN OFFER YOU: Full-flex work week to own your priorities at work and at home. 401K with company match. Comprehensive health and wellness packages. Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from. Rest and recharge with paid vacation and holidays. Challenging work that makes a real impact on the world around you.


The likely salary range for this position is $92,331 - $154,211. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.



Scheduled Weekly Hours:
40



Travel Required:
Less than 10%



Telecommuting Options:
Remote



Work Location:
Any Location / Remote



Additional Work Locations: Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.


GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.











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