US Citizen
I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.
• Identify and document all configuration items (CIs) within our IT environment, including hardware, software, documentation, and other components.
• Work with different teams and implement ICR, CR, EBF, Routine CR, and firewall requests as needed.
• Maintain ticketing system and or Config Management database to accurately track and manage all CIs and their relationships.
• Implement and enforce configuration management policies, standards, and procedures to ensure consistency and accuracy across the organization.
• Conduct regular audits and reviews to verify the accuracy and completeness of configuration data.
• Develop and implement change management processes and procedures to effectively control and manage changes to the IT infrastructure.
• Evaluate change requests for potential impact on existing configurations, services, and systems, and assess risks accordingly.
• Ensure that changes are properly documented, tested, and authorized before implementation to minimize disruptions and mitigate risks.
• Collaborate closely with IT teams, stakeholders, and vendors to gather information, assess requirements, and implement changes in alignment with business objectives.
• Communicate effectively with all relevant parties to ensure awareness of upcoming changes, potential impacts, and resolution of any issues or conflicts.
• Provide training and guidance to IT staff on configuration and change management processes, tools, and best practices.
• Bachelor's Degree
• Strong customer interfacing experience
• Experience with ITIL practices
• 5+ years experience with Configuration / Change Management
• Experience with Microsoft applications including Word, Excel, and Outlook, Ticketing system such as ServiceNow
• Strong communication skills
• Excellent analytical and problem-solving skills, with meticulous attention to detail.
Required Certifications:
ITIL Service Management Foundation Certification (ITILv4)
Preferred Qualifications:
ITIL Certification
Essential Requirements: US Citizenship is required.
I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status. In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.
I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.
