Job Description:
The Client Support Officer at Altria Group in San Antonio, Texas will be responsible for providing exceptional customer service and support to clients through various communication channels. This part-time entry-level position requires at least 1 year of experience in a similar role. The ideal candidate will be confident, reliable, possess excellent communication and research skills, and be able to work well in a fast-paced environment.
Responsibilities:- Engage with clients to provide product information, answer inquiries, and resolve issues in a timely manner.- Maintain accurate records of client interactions and transactions.- Collaborate with internal teams to address customer needs and improve overall client satisfaction.- Conduct research to understand client preferences and anticipate their future needs.- Assist in creating reports and analyzing data to improve client support services.- Stay up-to-date on company products and industry trends to provide accurate information to clients.- Inject a sense of joy and vibrancy into the work environment to promote a positive and collaborative atmosphere.
Requirements:- 1 year of experience in a customer service or client support role.- Confident and reliable with excellent communication skills.- Strong research abilities to understand client needs and preferences.- Ability to multitask and prioritize tasks effectively.- Proficient in using CRM software and other customer support tools.- High school diploma or equivalent required.- Must be eligible to work in the US.
Benefits:- Free food provided during shifts.- Dental insurance coverage.- Opportunities for travel within the region.
Equal Opportunity Statement:Altria Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified individuals are encouraged to apply.
Deadline to apply: May 17, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
