Job Description:
Exxon Mobil is seeking a motivated and resilient Client Service Manager to work remotely from Dallas, Texas. As a Client Service Manager, you will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met and issues are resolved in a timely manner. Your role will involve managing various client accounts, providing support and guidance, and acting as the main point of contact for all client inquiries.
Responsibilities:- Develop and maintain strong relationships with clients to enhance customer satisfaction and retention- Serve as the main point of contact for client inquiries, concerns, and escalations- Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently- Manage and maintain client accounts, including handling contract renewals and negotiations- Prepare and deliver presentations to clients on company products and services- Monitor and analyze client feedback to identify areas for improvement and implement solutions- Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients- Provide ongoing support and training to clients on how to best utilize company products and services- Stay up-to-date on industry trends and best practices to better serve clients- Meet and exceed client service and satisfaction goals
Requirements:- Bachelor's degree in business, marketing, or a related field- 7+ years of experience in client service, account management, or a related field- Proven track record of building and maintaining strong client relationships- Excellent communication and interpersonal skills- Strong project management skills- Proficiency in Microsoft Office Suite- Ability to thrive in a fast-paced, changing environment- Motivated and resilient personality traits- Ability to work independently and as part of a team- Willingness to travel occasionally for client meetings
Benefits:- Visa sponsorship for qualified candidates- Free accommodation for remote work- Travel opportunities to meet with clients in-person- Competitive salary and benefits package
Equal Opportunity Statement:Exxon Mobil is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
