Overview:
We are a leading solutions implementation and operations improvement firm dedicated to partnering with health, education, and human services agencies to enhance lives. Founded in 1986, we employ approximately 2,000 professionals throughout the U.S., all committed to delivering solutions that make positive impacts. Our multidisciplinary approach aims to meet challenges, pursue opportunities, and serve constituents across.
Responsibilities:
You will join a dynamic team working in a deadline-oriented, fast-paced environment. Your role will involve providing exceptional service to school districts in special education management systems, federal claiming, and other school-based revenue programs. Key responsibilities include:
Collaborating with consulting and operations staff to deliver outstanding service.
Assisting clients with the implementation and training processes for our web-based technologies.
Managing a high volume of client support requests via phone, online message boards, and email.
Conducting quality assurance on our web-based software.
Qualifications:
Required Education and Experience:
Experience in K - 12 Education.
Preferred experience in Medicaid Policy, Medicaid Claiming, or Special Education.
Bachelor's Degree or equivalent experience.
Other Requirements:
Willingness to travel to client sites within Michigan, with occasional overnight trips.
Ability to work additional hours, including evenings and weekends, for specific tasks.
Remote position requiring a dedicated workspace at home.
Required Skills:
Strong analytical and organizational skills.
Excellent oral and written communication skills.
Proficiency in spreadsheets and word processing, with preference for MS Office products experience.
Remote Work Statement:
This is a remote position, and we are committed to fostering a remote-friendly culture. To succeed in this role, you must be available during set working hours, have a safe and distraction-free workspace, and be able to focus on your responsibilities. Some travel may be required for meetings.
Compensation:
Compensation for this role ranges from $60,000 to $70,000, with a potential discretionary bonus of up to 10%. Benefits include medical and dental care, 401k, paid time off, parental leave, and bereavement leave.
EEO Statement:
We are an Equal Opportunity Employer dedicated to celebrating diversity and creating an inclusive culture. We believe in empowering our employees and honoring their unique life experiences. We do not discriminate based on various factors and are committed to providing equal opportunities for all.
Employment Type: Full-Time
Salary: $ 60,000.00 70,000.00 Per Year
