Job Description:
Amazon.com is seeking a passionate and hardworking Chat Support Specialist to join our team in San Diego, California. As an Associate-level employee with a minimum of 3 years of experience in customer service, the Chat Support Specialist will be responsible for providing exceptional support to our customers through online chat platforms.
Responsibilities:- Respond to customer inquiries and issues in a timely and professional manner through chat support- Provide accurate and helpful information to customers regarding products, services, and policies- Troubleshoot and resolve customer concerns with efficiency and empathy- Maintain detailed records of customer interactions and follow up on any unresolved issues- Collaborate with other departments to ensure a seamless customer experience- Continuously improve knowledge of products and services to better assist customers- Identify and report any trends or recurring issues that may impact customer satisfaction
Requirements:- Minimum of 3 years of experience in customer service- Excellent written and verbal communication skills- Critical thinking and problem-solving abilities- Attention to detail and accuracy in data entry- Ability to work effectively in a fast-paced environment- Strong interpersonal skills and a desire to help others- Proficiency in using chat support software and customer service platforms
Benefits:- Travel opportunities for top performers- Company-provided transportation for eligible employees- Profit sharing opportunities based on individual and team performance
Working Environment:At Amazon.com, we strive to create a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and believe that every team member contributes to our success. Our chat support specialists work closely with other departments to provide the best possible experience for our customers.
Equal Opportunity Statement:Amazon.com is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Deadline to apply: May 31, 2024
Join Amazon.com as a Chat Support Specialist and be a part of a dynamic team that is dedicated to providing exceptional customer service. Apply now and take the next step in your career with us!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
