Chat Support Assistant - Remote Work

Job Description:

Kohl's is seeking a Chat Support Assistant to join our team in Chicago, Illinois. This is a part-time, remote work position at the Associate Level with a required minimum of 3 years of experience in customer service or a related field. As a Chat Support Assistant, you will be responsible for providing exceptional customer service and support to our online customers through chat platforms.

Responsibilities:- Respond to customer inquiries and provide solutions in a timely and professional manner through chat support.- Assist customers with product information, order status, shipping inquiries, and any other inquiries they may have.- Utilize active listening skills to understand and address customer needs effectively.- Utilize problem-solving skills to resolve customer issues and provide a positive customer experience.- Collaborate with other team members and departments to ensure customer satisfaction.- Meet and exceed performance metrics and goals set by the company.

Requirements:- Driven and motivated individual with a strong desire to provide excellent customer service.- Excellent planning and organizational skills to effectively manage customer inquiries.- Strong communication skills, both written and verbal, to interact with customers professionally.- Ability to multitask and work under pressure in a fast-paced environment.- Experience in customer service or a related field is required.- Proficiency in computer skills and ability to navigate chat support platforms.- High school diploma or equivalent is required.

Benefits:- Gym membership- Paid sick leave- Travel & spending expenses

Work Environment:At Kohl's, we value our employees and believe in recognizing and rewarding based on performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply:May 24th, 2024

Equal Opportunity Statement:Kohl's is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.