Full job description Department STUDENT ENGAGEMENT (SE-SSER-IUSEA)
Department Information Student Central provides a high-level service delivery philosophy and functions as a central operational unit for student support services on the SE campus. Cross trained staff perform a variety of complex duties involving the interpretation, dissemination, evaluation, and problem-solving of student services and information for students, the general public, staff, and faculty (clients). The areas include, but are not limited to: financial aid, registration, financial literacy, student accounts, and other university-related services. Forms of interaction with clients include in-person, phones, and email. For more information, visit our website.
Job Summary This position's main responsibility is providing customer service and administrative support at the Grenadier Welcome Center for the Student Central office for student services. Offices included in Student Central are: the Office of the Bursar, the Office of Financial Aid, and the Office of the Registrar.
Department Specific Responsibilities
Greets all visitors, assessing questions, providing resources, scheduling appointments, checking in for appointments, directing visitors to correct locations, navigating websites, understanding forms, providing resources and student deadlines. Reviews account balances and direct students on how to write checks. Answers and manages chatbot for Student Central website. Other tasks include, but are not limited to, shredding, data entry, process reports, duplicating, and communicating in person. Delivers full range of customer service to all clients including current students, prospective students, faculty, staff, and alumni. Manages check in system. Understand basic policy and procedures in regards to billing, refunding, registration, drop/add, transcripts, student deadlines, financial aid and related enrollment management departments. Manages chatbot, scheduling appointments, process reports, copying, filing, folding letters, and miscellaneous duties as assigned. Qualifications EDUCATION
Required
Currently enrolled as a student at Indiana University
WORK EXPERIENCE
Required
Knowledge of computers and database/word processing software.
Excellent Communication skills: verbal
Excellent Customer Service skills
Detail oriented
Ability to work with wide range of people
Ability to handle fast-paced environment.
Ability to maintain confidentiality.
SKILLS
Required
Good judgement skills
Ability to correctly direct a student to the appropriate office
Ability to interpret questions and help students check in under the correct category
Ability to remain focused and work efficiently in a high volume, active work environment
Working Conditions / Demands All tasks and activities related to this position are time sensitive and critical to student success. Individual must exercise a welcoming and positive attitude when greeting students. Individual must exercise care and focus when handling conversations. Mistakes can cause hardship to the student and may impact their ability persist to graduation.
Modest physical effort is required and may include standing or sitting for extended periods.
Ability to move items weighting up to 10 pounds.
Additional Information Employer sponsorship is not available for this position.
Work Location IU Southeast Campus
New Albany, Indiana
Advertised Salary $14.42 per hour
Work Hours 15-28 hours per week
1:00 PM-5:00 PM Monday-Friday
Job Classification Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
Contact Us Request Support
Telephone:
