Job Description:
FMC Technologies is seeking a dedicated and reliable individual to join our team as a Call Center Representative, working from home in San Antonio, Texas. This part-time entry-level position requires no prior experience, making it an excellent opportunity for those looking to kickstart their career in customer service.
Responsibilities:-Handle inbound and outbound calls from customers regarding product inquiries, order placement, and issue resolution-Provide exceptional customer service by actively listening to customer concerns and finding appropriate solutions-Utilize company databases and resources to accurately document customer interactions and update account information-Maintain a high level of professionalism and empathy in all customer interactions-Adhere to company policies and procedures while following established call scripts and guidelines-Meet and exceed performance metrics such as call quality, average handle time, and customer satisfaction ratings-Collaborate with team members and supervisors to continuously improve processes and ensure customer satisfaction
Requirements:-Reliability and adaptability are essential traits for success in this role-Strong communication skills and the ability to think strategically when addressing customer needs-Proficiency in basic computer skills and the ability to navigate multiple systems simultaneously-A positive attitude and the ability to remain calm under pressure-Previous experience in a customer service role is a plus but not required-Must have a quiet work environment conducive to taking customer calls without distractions-High school diploma or equivalent
Benefits:-Vision insurance to help cover your eye care needs-Paid overtime for any additional hours worked beyond your scheduled shifts-Disability insurance to provide financial security in the event of unexpected circumstances
Working Environment:At FMC Technologies, we value a spirit of exploration and encourage taking calculated risks for growth. Our team is dedicated to supporting each other and fostering a positive work environment where everyone can thrive.
Equal Opportunity Statement:FMC Technologies is an equal opportunity employer and encourages individuals of all backgrounds to apply. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply: May 22, 2024
If you meet the requirements and are interested in this exciting opportunity to work from home as a Call Center Representative, we encourage you to submit your application today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
