Business Operations Manager - Energetic Workplace

We are hiring an experienced BUSINESS OPERATIONS MANAGER to join our productive team at City of Rocky Mount, NC in Wilmington, NC.
Growing your career as a Full Time BUSINESS OPERATIONS MANAGER is an exceptional opportunity to develop valuable skills.
If you are strong in leadership, communication and have the right commitment for the job, then apply for the position of BUSINESS OPERATIONS MANAGER at City of Rocky Mount, NC today!

Salary: $76,960.32 - $123,136.52 Annually Location : NC, NC Job Type: Full-Time Job Number: ******** Department: Business Services Division: Business Services Opening Date: 07/18/2023 Closing Date: 7/25/2023 11:59 PM Eastern Work Schedule: 8:30 am - 5:00 pm, Monday - Friday FLSA Status: Exempt Pay Range: 23
DESCRIPTION OF WORK


DEPARTMENT: Business & Collections Services, City of Rocky Mount


JOB SUMMARY: This position is responsible for managing the daily operations of the billing, key accounts representative, and field services within the Business & Collections Services department. ***THIS IS AN INTERNAL POSTING FOR CURRENT CITY OF ROCKY MOUNT EMPLOYEES ONLY***


JOB REQUIREMENTS

Manages field services activities, including utility service activation, non-pay account disconnections, utility meter reading, inventory control, and vehicle fleet. Manage daily operations and expenses associated with vehicle fleet. Provide periodic field site management, route inspections, and enforce OSHA safety regulations. Promptly respond to citizen complaints, resolve appropriately, promoting positive customer relations. Complete and maintain accurate records documenting materials and equipment used on jobs and division work activity. Maintains up to date knowledge of industry trends and innovations. Receive, compile and enter work activity records into the electronic records system Performs work during emergency or disaster situations upon request and as assigned Evaluates staff development and performance; provides employee training, coaching and counseling. Provides employee discipline as needed. Assists with the recruitment and selection of assigned personnel. Manages utility billing activities, including the timely and accurate billing of accounts and the prompt processing of corrections and adjustments. Receives, investigates, and resolves complex system issues, customer complaints, inquires, and problems. Prepares, monitors, and manages the divisions budgetary needs. Interacts with other divisions and departments to resolve problems, improve services, and maintain good working relationships. Adequate technical knowledge required within Business and Collections Services in order to have effective working IT relationship. Primary support for scheduling upgrades, installs and submission requests for new technology. Performs other related duties as assigned. ***THIS IS AN INTERNAL POSTING FOR CURRENT CITY OF ROCKY MOUNT EMPLOYEES ONLY***
MINIMUM QUALIFICATIONS Knowledge and level of competency commonly associated with the completion of a baccalaureate degree (highly preferred) or relevant work experience related to the occupational field Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience ***THIS IS AN INTERNAL POSTING FOR CURRENT CITY OF ROCKY MOUNT EMPLOYEES ONLY***
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS Knowledge of utility business operations and rate structures. Knowledge of utility field operations. Knowledge of utility billing practices. Knowledge of basic accounting principles. Knowledge of customer service principles. Knowledge of field routes, services and investigations Skill in the management and supervision of personnel. Skill in analyzing problems and identifying solutions. Skill in preparing clear and accurate reports. Skill in establishing cooperative and productive working relationships. Skill in evaluating and establishing written policies and procedures. Skill in setting priorities for competing projects. Skill in performing mathematical calculations. Skill in technology; operating computers; software, and other standard office equipment Skill in interpersonal relations. Skill in oral and written communication. SUPERVISORY CONTROLS: The Director of Business and Collections Services assigns work in terms of goals and objectives. The work is reviewed through conferences, reports, and observation of business operations of Field Services, Key Accounts, and Billing activities.


GUIDELINES: Guidelines include City administrative policy; City personnel policy; OSHA regulations; fair credit standards; state general statutes; state Utilities Commission guidelines; and FCC regulations. These guidelines require judgment, selection, and interpretation in application. This position develops business operational guidelines in support of Business and Collections Services Department areas of billing, field services and key accounts.


COMPLEXITY: The work consists of varied duties in the management of the Business Operations within Business and Collections Services. Strict regulations, high work volume, dissatisfied customers, and other difficulties associated with utility billing, software, and field services for utilities may contribute to the complexity of the work.


SCOPE AND EFFECT: The purpose of this position is to manage Field Services, Utility Billing and Key Accounts within the Business and Collections Services Department. Success in this position results in accurate and timely billing, field service support activities and exceptional technical ability.


PERSONAL CONTACTS: Contacts are typically with other City personnel, customers, City management, elected and appointed officials, attorneys, vendors, and members of the general public.


PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate and influence persons, and justify or settle matters.


PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and occasional onsite management/review of field work. The work generally requires extended use of a computer.


WORK ENVIRONMENT: The work is typically performed in an office.


SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Field Services Supervisor (1), Utility Billing Supervisor (1) and Key Accounts Representative (1). ***THIS IS AN INTERNAL POSTING FOR CURRENT CITY OF ROCKY MOUNT EMPLOYEES ONLY***


Full time jobs are provided Benefits.


Benefit information can be found on the City's website
01


Please indicate the years of experience you have coordinating and/or managing business, financial, and or operational functions. I have no experience in this area Less than 1 year of experience 1 year but less than 2 years of experience 2 years but less than 3 years of experience 3 years but less than 4 years of experience 4 years but less than 5 years of experience 5 years of experience or more


02


Please describe your management or supervisory experience within a business/financial unit. Please include the following: (a) Your title and responsibilities (b) Number of positions you supervised and job titles (c) Steps you took to ensure your staff understood and accepted organizational goals.


03


What steps have you taken in your existing or previous role to build work relationships with staff or other divisions within the organization?


04


Please describe a specific work-related example of your experience with improving the workflow of a business team.


05


What large scale projects have you participated in and in what capacity?


06


As a newcomer to the team, what are three challenges you will face as Business Operations Manager and how would you address these challenges?


07


Which best describes your level of Education High School or GED Some College Bachelors Degree Masters Degree


08


What best describes your level of computer experience with complex billing and customer management systems? No experience Less than 2 years 2 years to less than 3 years 3 years to less than 4 years 5 years or more


09


What is your level of proficiency with complex billing and customer management computer systems? Beginner Intermediate Advanced


10


What is the largest number of staff members you have supervised or managed at any time within your career? Less than 5 5 - 15 15 - 20 20 - 50 50 - 100+


11


Please elaborate on why you feel you are the best candidate for this position (Please limit your response to 25 words or less).


12


Please describe your experience in utility field service. Explain your level of field work, supervision field work, and onsite field experience.


13


How many years of utility field service experience do you have? No experience Less than 2 years 2 years to less than 3 years 3 years to less than 4 years 5 years or more


14


Are you fully Vaccinated against the Coronavirus (Covid-19)? Yes No


Required Question
Benefits of working as a BUSINESS OPERATIONS MANAGER in Wilmington, NC:
? Excellent benefits
? Company offers career progression opportunities
? Competitive salary