Full job description Company
Federal Reserve Bank of New York Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.
The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance. What we do:
Corporate Group Strategy and Support is dedicated to extending the Corporate Group's (CG) ability to deliver innovative, value-added solutions that help advance the Bank's mission and strengthen its operation. As the Group's centralized, internal business development partner, CGSS focusses on three service areas, Business Support; Business Technology & Data Management and Risk Management, allowing CG's other functions to align their operations and concentrate on their core competencies.
The Business Support Department of CGSS serves as Corporate's administrative arm, overseeing a range of operational responsibilities and the strategic planning process for the Group and its business areas. The team guides and integrates each CG Functions' strategy with the Group's as a whole and monitors progress against overall stated objectives. Its principal services include:
Business Strategy & Analytics: Performs deep dive analytics and process mapping to drive continual improvement and efficiency in the Group's service delivery. Portfolio Management: Oversees the progress of key Group initiatives and projects that have both a Bank-wide impact as well as affect CG's internal operations. Communications: Acts as the centralized hub creating and distributing the Group's communication material across Functions and Bankwide. Sets the strategy on brand identity, message development and outreach to Bank audiences to bring greater clarity, visibility and transparency to the Group's strategy and services.
Your role as Business Operations Associate:
As the Business Operations Associate, you will be responsible for executing several complex, critical, analytical and administrative activities and may act as project leader in support of Corporate Group's business operations. You will play a key role in managing the day-to-day requests that come to CGSS in our internal request ticketing system which includes but is not limited to: on-boarding, off-boarding, active directory requests, hardware/peripheral requests, and physical security access. Developing and managing direct relationships with the members across Corporate Group will be critical to the success of the position.
Supports the assignment and categorization of requests under appropriate categories to ensure timely response times. Directly responsible for fulfilling all requests assigned and ensure accurate and timely communication to the requestor for a client-centric approach and positive experience. Coordinates with business units, business technology analysts, National IT, and the Technology Group to resolve issues. Supports with managing the lifecycle of employees and contingent workers including on-boarding/off-boarding tasks and new hire orientations. Liaise with business functions and administrative assistant team to assist and directly oversee periodic reviews of application access along with re-certification of applications as well as directory groups, assets, and other systems.
What we are looking for:
Strong independent thinker who is collaborative in nature and is comfortable in speaking up to voice their opinion as we are a team that is inclusive where every voice matters. Strong organizational skills and attention to detail. Strong analytical and problem-solving skills (i.e. recognizing and analyzing business problems, proposing and implementing innovative solutions, making sound judgments and acting effectively with change and uncertainty). Proven success as both a team player, with the ability to effectively collaborate with staff and management across the Group, the Bank, and the system. Ability to analyze and respond appropriately to sensitive customer matters, reach sound conclusions considering varying stakeholder interests, and respond in timely ways under pressure. Demonstrated ability to effectively execute multiple deliverables and drive and deliver results despite competing priorities. Customer centric with a high aptitude to anticipate business issues and effectively partner with CG businesses, Technology Group, and Central Business Administration Functions. Strong Microsoft Excel and SharePoint experience desirable. Knowledge of the Federal Reserve System and FRBNY's organization and business area a plus. Salary Range: $85000 - $95000 / year
We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you're stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.
Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.
Benefits:
Our organization offers benefits that are the best fit for you at every stage of your career:
Fully paid Pension plan and 401k with Generous Match
Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
Subsidized Public Transportation Program
Tuition Assistance Program
Onsite Fitness & Wellness Center
And more
The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.
The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.
We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at
and we'll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
Full Time / Part Time
Full time Regular / Temporary
Regular Job Exempt (Yes / No)
Yes Job Category
Operations Work Shift
First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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