Our Business Intelligence Team works closely with Quench's internal business users and stakeholders to drive effective use of Quench data and automation of processes. Quench's primary system is Salesforce.com
and includes Zuora, ServiceMax, FinancialForce, Supply Chain Management, CPQ, as well as several other systems. The team's primary function is to conduct quantitative and qualitative analyses as well as liaise between the business functions and the technical development teams to define needs and develop solutions by utilizing data to drive informed decision-making, enhance business performance, and support overall strategic goals. The successful candidate must be able to use Salesforce and other software tools to run projects and help the team implement solutions for our company's unique needs. This is a hands-on managerial role where you will work directly with the entire IT team and lead multiple technical projects simultaneously. They will be self-motivated, detail-oriented problem solver with excellent documentation and communication skills. They will take responsibility for solving complex problems and driving simplicity in their solutions.
The Business Intelligence Analytics Manager t will be a core member of the IT Leadership Team and will gain expertise across multiple systems and provide guidance and hands on mentoring for the team. This leader will provide insights, strategic thinking, and guidance to the business units and functions about solutions and self-service tools that enable the business teams to obtain meaningful information that can be applied to improve their areas and the company.
Responsibilities
Co-develop and execute with the VP of IT and BI the overall business intelligence (BI) and data management strategy aligned with the organization's objectives
Lead and manage the BI Business Analyst team. Provide coaching and mentoring in using standards, techniques, and methodologies.
Develop and implement standards, techniques, technologies, and methodologies for BI development.
Lead the elimination of institutional data silos and synergistically enhance Quench's ability to collect, store, extract, and report data in a centralized format.
Oversee the transformation of raw data into actionable insights.
Develop, recommend, and implement high-level strategic and tactical solutions for business intelligence needs, including dashboards, reports, and analytic tools and applications.
Oversee the development and ongoing evaluation of a centralized data infrastructure that stores Data in consistent and reliable formats for senior leadership accessibility.
Partner closely with key leaders and data users in the business units and functions to organize, utilize and report on data in a way that facilitates better business decision-making.
Collaborate with IT leadership and key business partners across the company to define strategies and build solution and application roadmaps focused on supporting business needs that are scalable and resilient for future goals.
Manage projects and ensure proper team usage of documentation throughout project and development lifecycle
Mine data, interpret results, present findings, and make recommendations, and guiding team members to develop these skills.
Stay informed of new products and technologies and evaluate, recommend, and implement appropriate technologies to enhance the organization's data capabilities.
Flexible to adjust to shifting priorities according to business needs
Qualifications
Bachelor's degree in Business, Information Systems, or specialized training/certification
10+ years of related work experience as a Business Intelligence Analyst or Manager with cross departmental functional knowledge
Strong knowledge of data governance, data quality, and data integration principles.
In-depth understanding of business intelligence tools, data warehousing, and analytics technologies
Proficient in Microsoft Power BI, Tableau, and/or other BI common tools
Strong organizational and leadership skills and experience
Experience with Agile software development environment
Analytical mind with a problem-solving aptitude
Willing to take initiative and be innovative
Consultative and customer-service-oriented in nature in working with the functional teams
Able to anticipate, identify, and solve problems through root cause analysis to deliver practical, timely solutions
Able to communicate complex data concepts and findings to non-technical stakeholders in a clear and concise manner
Able to collaborate and communicate effectively with business stakeholders / other IT team members
SQL Experience
Nice to have:
Microsoft Power BI Certification
Experience with ServiceMax, Zuora, Financial Force, Salesforce CPQ, Supply Chain Management
Experience with programming language such as Python
Familiarity with Salesforce dashboard and reporting
We Offer
Competitive base salary plus bonus opportunity.
Medical, vision, and dental insurance.
Short- and long-term, supplemental, and company-paid life insurance.
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