Position Title: Business Development Service Receptionist Department: Service
Reports to: Service Manage
Position Summary: Business Development Service Receptionist is primarily responsible answering incoming calls and making outbound calls to obtain appointment goal targets. Capture customers email and set next appointments for all service customers. Also for receiving payment from customers for goods and services, recording the amount received and accurately posting for it and accounting for it.
Benefits: No Sundays and Paid Holidays!!
Medical, Dental, 401k and More!!
Essential Duties & Responsibilities: Makesoutbound phone calls to schedule appointments and meet dailyappointment targets.
Answersincoming phone calls and sets appointments or directs to correctextension
Capturescustomers correct email and sets next appointment for all customersat time of check out.
Referscustomers who have additional questions or complaints to the serviceadvisor or other appropriate person.
Coordinatesvehicle pick up with the service porters.
MaintainsCustomer Satisfaction Index (CSI) rating as set by service manager.
Ensuresall service records are filed timely and accurately.
Greetscustomers in a timely, friendly and professional manner. Letcustomers who are waiting know that they will be helped soon.
Attendsmeetings as scheduled.
Ensurethat work areas and customer waiting areas are kept clean.
Computes or re-computes the customer's final bill using the dealership computer system. Reviews and records totals as shown on the receipt tape and verifies against cash on hand. Makes change and issues receipts to customers. Records amount received in the computer and secures monies in the register/drawer. Receives and issues a receipt for cash, checks and credit card payments, following the procedure set out for accepting payment (e.g., checks verified, etc.) Qualifications: T o perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education& Experience: Computer and Phone knowledge. Training will be provided Language kills: Ability to learn to read and interpret documents such as repair orders. Ability to effectively present information to customers, employees and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as Discounts, Taxes and Fees.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, & Registration: Current, valid driver's license; satisfactory Motor Vehicle Report (MVR)
