Position Overview: The Business Analyst is responsible for analyzing and documenting business processes and provide technical support for IFS, the ERP and CRM platforms. The person in this role will collaborate with end-users, troubleshoot issues, and ensure that applications function effectively to meet business needs and requirements.
Reporting Relationship: The Business Analyst reports to the Manager of Data Analysis and Purchasing
Responsibilities/Accountabilities: Collaborate with stakeholders to understand their business objectives, needs and constraints. Elicit, document, and manage business objectives regarding system applications. Provide frontline support for end-users, addressing inquiries, issues, and enhancement requests related to software applications. Set up custom views, reports and templates for end users when requested. Responsible for maintaining clean data within the ERP and CRM platforms. This includes working with users to eliminate duplication of accounts within the system. Responsible for setting user permissions within the systems. Create and maintain comprehensive documentation for application. configurations, processes, and troubleshooting procedures. Develop user guides and training materials to facilitate end-user understanding. Coordinate with IT to conduct testing of new application features, patches, and updates. Assist IT to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption. Coordinate with IT to ensure that IFS related applications meet performance, security, and usability standards. Collaborate with outside Vendors to address and resolve issues. Work closely with cross-functional teams, including IT support. Develop and conduct training programs to enhance end-user proficiency in using applications. Provide ongoing support and training for new features and updates. Investigate and diagnose application issues. Responds to end users help requests and funnel them to outside vendors where needed. Implement solutions to address root causes and prevent recurring problems. Requirements: Skills/Knowledge Project Management - Effective coordination, implementation and change management skills. Driven - Works with a sense of urgency, has a strong desire to succeed. Problem Solving - Innovative, analytical, inquisitive; develops creative solutions. Organization - Attention to detail, thorough, creates efficiency; strong ability to work independently; successful time-management; proven ability to multitask and prioritize in a fast-paced, dynamic environment. Communication - Proficiency in verbal, written and listening skills. Interpersonal - Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics. Innovation - Brings new ideas to the table. Qualifications Bachelor's degree in related field or equivalent relevant work experience. Direct experience in supporting ERP & CRM platforms. Experience with IFS Cloud is a plus. Proficient in analyzing data and creating reports; experience with Crystal Reports and Power BI preferred. Proven experience in supporting and maintaining software applications.
