Bdc Representative

Romeoville Toyota is growing, and we need your help to continue to create remarkable client experiences! Our team offers a first in class culture as well as support that provides a unique workplace environment! The Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.ResponsibilitiesPromote and seek out opportunities to deliver a top-notch customer experienceInteract with customers to identify their individual needs and opportunities for new/used cars sales presentationsWork closely with the BDC Manager and other sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRMComplete phone calls as assigned by the BDC ManagerAct as a member of the team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting rolesConduct sales department service toursStay informed about new products, features, accessories, etc., and their benefits to customersAttend product and sales training as requestedAttend sales meetingsQualificationsSufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsStrong writing skills to write reports, business correspondence, procedure manuals, advertising copyPresentation skills to share information and respond to questions from groups of managers, clients, customers, and the general publicMathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to interpret and follow instructions shared in written, oral, diagram, or schedule formClean driving record & valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.