Christian Brothers Automotive Benefits: *Up To $90K for Highly Qualified Candidates Closed Every Weekend To Spend Time With Family & Friends Team Performance Bonuses Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans Employee Appreciation Events Chaplain Care Support Available Locally Owned and Operated On-Going Training & Career Advancement Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards Continuous Training Available Through The CBA Flywheel Learning System Job Description Job Title: Automotive Service Estimator / Dispatcher
Location: 2941 Dougherty Ferry Rd St. Louis, MO 63122
Job Overview: As an Automotive Estimator with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every customer receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you will coordinate with technicians and other service team members, answer customer inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency.
As an Estimator, you will also work closely with part supply vendors and other external partners to ensure that we always have the right tools and equipment to get the job done right. As part of our team, you'll have the opportunity to build lasting relationships with our vendors, and customers to help us maintain our reputation as a trusted and reliable automotive shop.
Responsibilities include, but are not limited to: Reviews all digital vehicle inspections by technicians Builds detailed parts & labor estimates to match technician's digital inspection Answers customer inquiries and prepares estimates for customers Present the best solution to properly repair our customer's vehicles in a way that is easy for them to understand Build relationships with part supply vendors, tool vendors, and all external vendors effectively Prioritize technician workloads with part availability Regularly interacts with external vendors on parts inventory and pricing Effectively communicate with Service Advisor, Parts Manager and Service Manager to ensure that all work is performed to proper specifications and within the time promised to the customer Works together as a team and assists other employees as needed Other duties as assigned Qualifications Qualifications : Excellent communication skills: Must be able to communicate clearly and effectively with technicians, customers, and other team members to ensure that everyone is on the same page Strong parts knowledge to complete estimate with correct parts for the best repair available Strong technical knowledge to build estimates with appropriate labor times that are fair to both our guests and technicians Strong organizational skills and problem-solving skills: Estimators are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles Proficient in Windows-based computer software and automotive store applications Previous experience in a Service Management, Service Advisor/Writer or Estimator/Dispatcher position preferred Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the during the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 290+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
