Automotive Service Advisor

Job summary
Greet and advise customers on automotive servicePrepare repair orders and explain costsMonitor progress and ensure quality control
Job seniority: mid-to-senior level
Responsibilities
• Greet customers and refer to service history• Advise customers on necessary service• Help identify mechanical problems• Prepare repair orders and explain costs• Build customer relationships• Maintain standards for ethical business practices• Monitor progress and update customers• Maximize sales and profitability• Oversee technician and quality control• Participate in developing Standard Operating Procedures
Requirements
• High School Diploma or equivalent• Accredited training in service advisor skills, customer satisfaction, and quality control• Automotive service advisor experience• Ability to concentrate and accomplish tasks despite interruptions• Ability to perform a variety of tasks simultaneously