POSITION SUMMARY: Under the direction of the Manager – Fine Dining, the incumbent serves the guests in accordance with Hard Rock Casino standards. Responsible for the prompt, accurate preparation and service of alcoholic and non-alcoholic beverages at all banquet functions. Proper collection of cash (when appropriate) for all beverages prepared. Maintains bar area in a clean and orderly manner.
ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Casino policies and procedures. Prepares all beverages in accordance with standard specifications; uses a shot glass for all bottle-poured drinks. Ensures that all guests are promptly and courteously served. Maintains and verifies cash bank at the beginning of assigned shift (when appropriate) and maintains control of the cash bank throughout the shift. Properly records all transactions as directed by the Fine Dining Manager. Stocks and re-stocks the bar in accordance with the bar par and hotel standards. Ensures that an adequate supply of fresh fruit garnishes, napkins, juices, ice, etc. are on hand for use during the shift. Ensures the cleanliness of the bar throughout the shift including continually wiping down the bottles and the bar, removing dirty glassware and dishes, etc. Ensures that alcoholic beverages are not served to guests under the legal drinking age. If doubtful of age, bartenders will politely ask for proof of individual's age in the form of an appropriate I.D. if still doubtful, the bartender will notify the Manager on duty. Continually observes guests and keeps a careful watch for intoxicated or unruly patrons. The Manager on duty should be notified immediately of any potentially disruptive situations. Bartenders will not serve those guests who appear to be intoxicated. Picks up all bar set-ups from the storeroom or kitchen, such as shot glasses, pitchers, glasses, ice buckets, garnishes, napkins, etc. Returns all extra liquor to the Food and Beverage office and assists the Fine Dining Manager in recording usage. When appropriate, counts cash, places it in a deposit envelope, and returns it to the manager on duty. Breaks down bar at end of function including returning clean glasses to the kitchen, wiping down bar, placing extra fruit and juices in the refrigerator, etc. Must wear appropriate uniform and maintain personal cleanliness. Perform other duties as assigned. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) High School diploma required. Minimum of two (2) years of bartending experience preferred. Must be of legal age for serving alcoholic beverage. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards. Must successfully pass background check. Must maintain strict confidentiality relative to financial data and casino policies. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. KNOWLEDGE OF: Extensive knowledge of mixed drinks, beers and wines. ABILITY TO: Be flexible to work varying shifts and time schedules as needed. Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise, and constant exposure to the general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Must be able to speak, read write, and understand basic English in order to communicate effectively with all guests and other hotel associates. Must have a friendly, helpful personality enabling one to handle guest relations pleasantly and effectively. Must be able to stand for long periods of time (up to four hours in length). Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.
