Assistant Operations Manager

Job Description

Job Description

Assistant Operations Managers ensure a smooth business environment with focus of optimal customer service performance. They are responsible for implementing workflow procedures based on direction from the company's Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Work closely with the operations manager to oversee daily business operations
• Train, communicate and enforce company and DOT safety procedures
• Responsible for enforcing company policies and procedures within the office
• Perform facility opening and closing functions
• Manage fleet to ensure trucks are serviced and operable according to schedule
• Prepare, evaluate, and balance the employee and delivery schedules
• Manage customer relationships and resolve customer issues
• Manage facility inventory and assets
• Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks
• Conduct employee performance reviews and provide feedback
• Participate in recruitment and dismissal processes
• Manage issues within the workplace
• Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement
• Attend to email and phone correspondence
• Liaise between managers, customers, and employees
• Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability
• Professional appearance and demeanor
• Essential duties, responsibilities, and activities may change at any time with or without notice
Competencies/skills
• Strong problem-solving skills
• Effectively utilize software programs
• Strong communication skills
• Adapt in a fast-paced environment
• Detail oriented and highly organized
• General knowledge of DOT and OSHA requirements for a safe workplace
Specialized knowledge and/or licenses
• Forklift certification
• Must have a clean driving record
• A CDL is HIGHLY preferred

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