Application Engineer - Content Manager
Location: Hybrid Work Model Reporting to Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract Summary
To serve as a System Custodian for Legal Hold within IBM Content Manager application and provide technical support for IBM Content Manager and IBM Content Navigator Applications. Serve as a back up to SME's on Maintenance and PMO projects and provide support for application infrastructure. Maintain working knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Assist with troubleshooting of complex technical issues and incidents causing business impact or service degradation. Willingness to be a self-starter in a face paced technical team.
Responsibilities:
• Responsible for Tagging of Legal Documents in IBM Content Manager
• Serve as a POC for BU's that request Legal Hold for documents and provide required updates
• Provide Support for ECM system components, or modifications to existing components
• Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator
• Perform required research, deployment, and configuration for existing and modified ECM systems
• Present clear, organized and concise information to all audiences for effective business decisions
• Must be willing to provide rotating 24x7 On Call Support
• Perform other duties as assigned
Required Qualifications:
• Prior working Knowledge for IBM Content Manager and IBM Content Navigator
• Familiarity with Java, Javascript, CSS to help support the SME for ICN
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective verbal and written communication skills
• Effective research, analytical, and problem-solving skills
• Familiarity with DB2 Databases and query authoring
• Effective Mainframe and DB2 database skills
• Familiarity with ServiceNow request, incident, change, and VUL modules
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Willingness to be a self-starter and eagerness to learn new technologies
Qualifications:
• Bachelor's degree in business administration, Computer Science or the equivalent combination of training, education, and experience
• Strong working knowledge of IBM Content Manager and IBM Content Navigator Application
• Understanding of Security Principles and access controls
• Ability to work independently and in a team environment
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Experience translating business requirements into technical solutions
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill communicating with all levels within an organization
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely Preferred Qualifications:
• Familiarity of IBM Content Navigator Plug ins and knowledge for Enterprise Content Manager Applications
Hours: Monday - Friday, 8:00AM - 4:30PM For immediate consideration, please apply directly or contact Ryan Pustilnik at .
