Position – Administrative Assistant
Job Location – Hustisford, WI
Starting Date – Immediate
Employment Term – Temp-to-Hire
Employment Type – Full-Time
Work Hours (Shift) – 1st Shift (8:00am – 8:30pm M-F)
Starting Pay – Depends on Experience $19-$20
Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus
Required Education – High School Diploma/GED
Required Experience – At least 5 years of experience
We are looking for a dedicated Administrative - Customer Service professional who would enjoy providing exceptional resolution experience for a growing business. This position develops and maintains strong relationships with all customers by addressing and resolving customer inquiries, proactively using knowledge of our products and their applications to help customers select the correct equipment for their needs.
Responsibilities
• Data entry of customer orders
• Provide exceptional customer service in everyday activities with internal and external customers via phone, fax, and email.
• Receive inbound calls of customer requests and provide resolution to customer concerns.
• Prepares shipments for customer or commercial pick-up; determine the most economical and efficient shipping method.
• Prepare bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.
• Track shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
• Communicates with other company departments in a respectful, friendly manner, always supplying accurate and complete information to their inquiries or when requesting information from them to assist with a customer question or need.
• Provides appropriate support as requested to reps, distributors, sales managers, or team members from other areas of company.
• Clerical activity such as: Special projects, issuing product returns/credits/debits. Research into payment discrepancies, shortages, checking available stock, tracking shipments, updating customers on existing orders, etc.
• Provide applicable technical support regarding product & application questions.
Sort, collate and file records and all corresponding documentation.
• Record discrepancies or damages of shipments and notify carrier and/or supplier.
Qualifications
Qualified candidate will have demonstrated success in Customer Service in a manufacturing or distribution environment. Knowledge of handling freight/shipping. Experience in Quickbooks and Excel preferred.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. High school diploma or GED, at least 5 years of experience that is directly related to the duties and responsibilities specified.
• Basic product knowledge with a demonstrated ability to assist customers with product recommendations and suggest positive solutions to problems with products or service.
• Uses sound judgment and has a sense of urgency toward on-time task completion.
• Proven ability to handle customer issues while staying composed and having a professional attitude and demeanor.
• Knowledge of postal or commercial shipping methods and procedures.
• Self-motivated team player, positive attitude, and the ability to work well with a multitude of departments, with minimal supervision.
Please send your resume to . Call or apply online at
Keywords: Administrative Assistant, Office Manager
About SEEK Careers/Staffing
You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®. You'll find that the process is thorough and that your experience is personalized.
SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
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