Job Description:
Western & Southern Financial Group is seeking a talented and experienced Account Support Manager to join our team. This is a part-time, work-from-home position based in San Jose, California, US. The ideal candidate will have at least 7 years of experience in a similar role and be at a mid-to-senior level in their career.
Responsibilities:- Serve as the main point of contact for key accounts, providing exceptional customer service and support- Build and maintain strong relationships with clients to ensure their needs are met- Monitor account activity and identify opportunities for upselling or cross-selling additional products or services- Collaborate with the sales team to develop strategic account plans and sales strategies- Handle any customer issues or concerns in a timely and professional manner- Prepare reports on account performance and provide recommendations for improvement- Stay up-to-date on industry trends and best practices to better support clients- Attend regular meetings and training sessions to enhance skills and knowledge
Requirements:- 7+ years of experience in a similar role- Proven track record of managing key accounts and driving revenue growth- Strong communication and interpersonal skills- Reliable and confident with the ability to work independently- Excellent negotiation skills and adaptability in a fast-paced environment- Bachelor's degree in Business Administration or related field (preferred)- Proficient in CRM software and Microsoft Office suite- Ability to prioritize and manage multiple tasks effectively
Personality traits:- Reliable- Confident
Soft skills:- Negotiation- Adaptability
Benefits:- Visa sponsorship- Remote work flexibility- Life insurance
Working environment:At Western & Southern Financial Group, we value continuous learning and adaptation to stay ahead in a rapidly changing world. We provide opportunities for professional growth and development to help our employees succeed in their roles.
Equal opportunity statement:Western & Southern Financial Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our dynamic team!
Deadline to apply: June 1, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
