Job Type:
Permanent
Build a brilliant future with Hiscox
The Role:
As a Process Analyst, you will be part of the operations function, supporting continuous and process improvement projects and initiatives to support US Claims with a focus on Process, Controls and Compliance. You will assist in defining, governing and implementing our wider policy and process controls as we mature as an organization. You will also play a key part in the work to ensure governance and compliance with routine audits. This role is responsible for handling your own workload and ensuring the accuracy, quality and relevance of your analysis and recommendations. The role and responsibilities will vary from project to project depending on the needs of the business. You will be responsible for leading business analyst and change management activities to ensure that all changes (around people, processes and technology) are discussed and agreed with the stakeholders involved; documented to a high standard and embedded into working practices, training and empowering stakeholders to become experts in these changes as quickly as possible. This role reports to the Head of US Claims Operations. This person will also:
Coordinating activities related to policy & process definition, lifecycle, adherence & review
Conduct research and analysis in order to understand business needs and control gaps
Lead future claims system integration efforts by applying LEAN and Agile methodologies
Lead efforts focused on identifying, scoping, and prioritizing continuous improvement projects that align with the department's strategic plans.
Help to introduce the required changes to processes and systems
Ensure that they are smoothly embedded into business operations with appropriate controls
Produce appropriate documentation to required standards
Demonstrate a strong understanding of costs, benefits and business impact
Work with a wide range of stakeholders at all level and from various parts of the Hiscox Group and be able to clearly communicate with them in order to engage, influence and inspire confidence
Assist with BAU activities when needed
The Team:
The US Claims Operations team at Hiscox is a growing group of professionals with operational and technical experience. US Claims Operations team specializes in Business Analysis, Requirement Engineering, Change Management and Cost Benefit Analysis. Our teams is quite diverse and you will be able to demonstrate that you can flex your work and delivery style to accommodate different stakeholders.
Requirements:
5+ years of operational and/or technical experience with a focus on Compliance, Regulatory or Controls Experience as a business or compliance analyst at a carrier Track record of working with senior stakeholders Track record of leading smaller projects and initiatives Knowledge of claims processes, operating controls and operating models, or experience in a similar environment
Additional Factors Considered
Subject matter expertise Experience in the insurance industry with an emphasis on Property & Casualty operations PMI-PBA certification Chartered Insurance Institute qualifications Project and Change Management qualifications Software and applications relevant to the role Project and Change Management qualifications
What Hiscox USA Offers
Competitive salary and bonus (based on personal & company performance)
Comprehensive health insurance, Vision, Dental and FSA
401(k) with competitive company matching
24 Paid time off days plus 2 "Hiscox Days"
10 Paid Holidays + 1 Floater
Ability to purchase 5 PTO days
Paid sabbaticals after 5 years of service
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary fruit and drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Overview
$75,000 - $130,000
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Work with amazing people and be part of a unique culture
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