Live Chat Associate - Work From Home

Job Description:

Cisco Systems is seeking a detail-oriented and customer-focused Live Chat Associate to join our team in Seattle, Washington. This is a part-time, work-from-home position at the Associate level, with a requirement of 3 years of relevant experience.

Responsibilities:- Respond to customer inquiries and provide support via live chat- Resolve customer issues efficiently and effectively- Assist customers with product information, pricing, and technical support- Escalate complex issues to appropriate team members- Maintain a high level of professionalism and customer service at all times- Meet and exceed performance goals and targets

Requirements:- Must be driven and energetic- Strong adaptability skills to handle a fast-paced work environment- Excellent research abilities to provide accurate and relevant information to customers- Minimum of 3 years of experience in a customer service or support role- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in using live chat software and CRM systems

Benefits:- Paid overtime opportunities- Free food provided during working hours- Paid Time Off (PTO) for part-time employees- Competitive compensation package

Working Environment:At Cisco Systems, we value excellence in every aspect of our work. We set high standards for achievement and strive to provide the best possible service to our customers. Our team members are encouraged to pursue excellence in every endeavor and to continuously improve their skills and knowledge.

Deadline to Apply:Interested candidates should submit their applications by April 27, 2024.

Equal Opportunity Statement:Cisco Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.