Digital Content Management Specialist: Remote

Job Title: Digital Content Management Specialist Location: Chicago, IL (Remote)
Duration: long Term Contract Description: The Digital Content Support Specialist will be responsible for day-to-day website content workflows and the completion of tasks assigned to the digital content operations team. They will be responsible for ensuring adherence to brand standards for all requests and projects, and creating strong content while consistently maintaining SEO best practices. This role will include a mix of supervised tasks and independent work in the content management system. For digital content responsibilities, this individual will report to the Senior Manager, Digital Content Operations and will support Client Hotels globally.



Position Responsibilities / Essential Functions
Day-to-day website content workflows and the completion of tasks assigned to the digital content operations team
Ensuring adherence to brand standards for all requests and project
Creating strong content while maintaining SEO best practices
Maintaining calendar entries in the digital content project management tool



Experience
1-year experience with Client reservation systems
CMS experience preferred (Adobe AEM optimal)
Knowledge of programming languages, such as hypertext markup language (HTML) preferred



Computer Skills Needed to Perform this Job
Experience with general Microsoft Office (Word, Excel, and PowerPoint) applications preferred
Experience with SEO reporting tools preferred
Familiarity with current online trends, tools, and an understanding of online retailing preferred



Additional Comments and Requirements
Ability to build relationships within and across functions, balance individual and team goals, respect others, and value different perspectives'



Education
Bachelor's Degree preferred (ideally English, Journalism, Communications or related major)
Additional Details Position Responsibilities: This role can be REMOTE. The Content Specialist will work with the Product team to develop and maintain training materials for Colleague Advantage, a proprietary Front Office application. This role will collaborate with subject matter experts to create engaging content for hotels in North America already using Colleague Advantage, as well as international properties awaiting deployment. Additional responsibilities include maintaining the application's content page on Client's intranet, Client connect. Develop and maintain training materials, including manuals, presentations, videos, and other content. Ensure content remains up-to-date with an agile application that has new feature releases every two weeks. Evaluate the effectiveness of training programs and make improvements as needed.