Customer Care Assistant - Work From Home

Job Description:

Visteon is seeking a highly motivated and resilient Customer Care Assistant to join our team on a part-time basis, working remotely from home in Indianapolis, Indiana. This is an entry-level position, perfect for individuals looking to gain experience in customer service within a dynamic and innovative company.

Responsibilities:1. Provide exceptional customer care through various communication channels, including phone, email, and chat.2. Assist customers with inquiries, product information, order tracking, and issue resolution.3. Maintain a high level of professionalism and customer satisfaction at all times.4. Use decision-making skills to resolve customer issues efficiently and effectively.5. Collaborate with other team members to ensure a seamless customer experience.6. Utilize negotiation skills to find mutually beneficial solutions for customers and the company.7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.8. Meet and exceed key performance indicators related to customer service and satisfaction.

Requirements:1. High school diploma or equivalent.2. No prior experience required - training will be provided.3. Motivated and resilient personality traits are essential.4. Strong decision-making and negotiation skills.5. Excellent written and verbal communication skills.6. Ability to work independently and within a team.7. Proficiency in Microsoft Office suite and CRM software.8. Must have a quiet and professional workspace at home.9. Availability to work flexible hours, including evenings and weekends.

Benefits:1. Remote work flexibility.2. Company transportation available for certain work-related activities.3. Parental leave for eligible employees.4. Recognition and rewards based on performance and merit.

Equal Opportunity Statement:Visteon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other factors prohibited by law. We strive to create a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: April 26, 2024

If you are passionate about providing excellent customer service and looking for a flexible work opportunity, we encourage you to apply for the Customer Care Assistant position at Visteon. Join our team and be a part of a company that values your contribution and offers growth opportunities within the organization.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.